Netflix Error AVF 11800: What it is and How to Fix it

A complete guide to fixing Netflix Error Code AVF 11800 in 5 minutes

The Error AVF 11800 is specific to Apple iOS users. Read on if you’re looking for solutions to fix it.

What Causes the Netflix Error Code AVF 11800

The Netflix Error Code AVF 11800 is amongst the most common Netflix errors that are encountered by iOS users, on all iOS devices including iPhone, iPad, and Apple TV. This error is limited to only iPhone, iPad, iPod touch, and Apple TV users.

The error AVF 11800 is usually seen with this message:

“A problem occurred while playing this item. Try again later, or select a different item. Go to for more information.”

“Cannot play title. Please try again later.”

The error coded AVF 11800 is usually triggered when the Netflix data stored on your device needs to be refreshed. This data includes downloaded titles and/or user information. However, the error mainly arises due to issues in the downloaded titles in your Netflix app.

The origins of the error lie in corrupt cache memory or a problem with the permanent data stored in your Netflix app.

How to Fix Netflix Error Code AVF 11800

Since AVF 11800 is specific to iOS users, we’ll discuss solutions to fixing the error on any of the Apple devices you own. The solutions provided below are pretty simple since according to Netflix help, the error only requires your downloaded data to be refreshed.

Follow the steps below for getting rid of the error (and getting back to streaming in peace!):

Fixing the Netflix Error Code AVF 11800 on iPhone, iPad, or iPod Touch

The solutions to fixing the error on either your iPhone, iPad, or iPod Touch, the solutions remain the same because all three share the same operating system and interface except a few small tweaks.

Follow the step-by-step guide provided below to get rid of error AVF 11800:

Restart Your Device

1. Restart your device using the Sleep/Wake button found at the top of your handset

2. Press the Sleep/Wake button until you see the red slider

3. Power off your device using the slider

4. Wait for at least 1 minute before you turn your device on again

After your device is completely started with all start-up apps up and running, check if Netflix is working fine. If it isn’t, go to solution 2.


Update Netflix App

Updating Netflix will automatically refresh all stored data in your app and will help with getting rid of the error code AVF 11800!

Follow the steps below to properly update the Netflix app:

1. Go to App Store

2. Go to Updates from App Store

3. Find the Netflix app and click Update

4. Restart Netflix App and see if it works

Fixing the Netflix Error Code AVF 11800 on Apple TV

For fixing the error code AVF 11800 on your Apple TV, the procedure is slightly longer than on the smaller Apple devices.

Follow along the solutions below to fix the error code on your Apple TV.


Restart your Apple TV

Power cycle your Apple TV it will refresh all stored data on your TV. Follow the steps below to do it correctly.

1. First off, you’ll have to unplug your TV and your Apple TV device

2. Keep them disconnected from power for 2 minutes

3. Plug your TV and Apple TV back in

4. Check if Netflix is working now


Restore Default Settings

Sometimes our custom settings for the device are not compatible with Netflix. To fix this, you’ll have to restore your default settings.

If you’re using a VPN, you’ll either have to switch the VPN off or get a better one. Otherwise, you’ll get the error M7111-5059, also known as Netflix proxy error.

If you’re using custom DNS settings try switching to the automatic DNS setting. If this doesn’t work, you’ll have to manually put in DNS addresses. Go to the next solution to see how to change DNS addresses manually.


Changing DNS settings on Apple TV

The automatic DNS settings aren’t fool-proof. Sometimes you need to fix them using a manual setting. If the last solution didn’t work, you’ll have to fix your DNS settings manually.

Follow the steps below to change Apple TV DNS settings:

1. Go to Settings

2. Go to Network

3. Choose the type of internet you’re using (Wi-Fi/Ethernet)

4. Go to Configure DNS

5. Pick the Manual option

6. Put in DNS addresses (Google Public DNS)

               Google Public DNS IPv4:

               Google Public DNS IPv6:

7. Restart Apple TV

8. Check if Netflix is working


The Netflix Error AVF 11800 is simply a connectivity error usually encountered because of corrupted temporary data stored in your device. Nothing a good 5 minute guide can’t solve!

Happy Streaming!

Related: Netflix Error Code NW-2-5: What it is and How to Fix it?