For most people, Netflix comes to mind when it comes to relaxing after a long day because of a vast collection of TV shows and Movies easily accessible on one platform. Nonetheless, in some instances, users may have to deal with error codes on their screens which disrupt streaming and, in some cases, preventing Netflix from running altogether.
This article deals with ways to fix the Netflix error code M7353-5101 which usually flashes on the screen after the “Whoops, something went wrong” or “Unexpected Error” or, “There was an unexpected error. Please reload the page and try again” error message.
What are the Causes of Netflix Error Code M7353 5101
A frequent cause of this Netflix error is a Browser extension if you are using Windows 10. Browser extensions may be causing problems with connecting to Netflix as your browser may be outmoded or have a dispute with a third-party add-on. It could also be caused due to your VPN or proxy server. Another culprit for this error code may be security software or a firewall.
How to Fix Netflix Error Code M7353 5101 at your Home
The following solutions will help deal with this error code.
Solution 1: Reboot your Computer and Erase Cookies
The first thing to do after you have ensured that you are using the up-to-date version of your web browser is to
- Turn off your PC
- Restart your computer
- Clear Netflix Cookies from the browser
- Now login to Netflix account to check if this sorted out the error
Solution 2: Disable Browser Extensions
Sometimes an error may appear on the screen that’s disrupting your streaming service. This can be the result of extensions and can be fixed by disabling the extensions on the browser you have in your use, and then rerun Netflix.
In all of these instances, Netlfix might show the error M7353. In order to get rid of it, follow the steps below.
Here’s how you disable extensions in Google Chrome browser:
- Enter Chrome browser and type this into the tab: “Chrome:/extensions”
- A list of Chrome apps or extensions will appear
- Disband all extensions one after the other
- The extensions that can be deactivated will have a switch colored blue and those that are not disband able will have a grey switch
Solution 3: Using a Separate Browser
In case the error M7353-5101 still exists even after disabling extensions, then know that it is time to try out a different browser. Switch from Firefox to Chrome or Safari. Make sure that you have cleared all cookies on the browser as well. Or another simple way to do this would be to switch to the Netflix app on your computer.
This can happen because sometimes when browsers are updated, new settings may cause bugs. This can cause Netflix to not work properly. Until the bugs are fixed, your streaming service may be hampered. Switching browsers can confirm if it’s actually the browser update that’s causing the issue. It might also help to update Google chrome browser to check for bug fixes.
Although we’re sure the solutions above would’ve solved the error on your PC. But in case you’re still facing the same problem, here are some less common solutions to try:
Solution 4: Deactivate the antivirus programs on your PC
Antivirus programs can at times influence Netflix. Due to malware detection, sometimes, the data sent can be detected by the antivirus as corrupt. In this case, it will prevent any data access. And hence, prevent you from streaming.
In this case, you’ll have to reboot Netflix after you disable the firewall on your antivirus software to check if the problem is solved.
Solution 5: Renew Widevine Decryption Software
Widevine is a decryption technology that’s found in Chrome browser. It allows the browser to access DRM protected content. DRM stands for Digital Rights Management and is the protocol followed when accessing copyrighted content on the internet.
Widevine also helps the browser in running HTML5 video and audio sources. Obsolete Decryption software can cause problems in the browser and can be the basis for the error.
Here’s How you Update Widevine Content Decryption:
- Type “chrome://components” in the Chrome address bar and then hit Enter.
- Look for the “Widevine Content Decryption Module” (It will be mentioned if you are using an official version of Google Chrome)
- Now chose the “Check for Update” option.
- Relaunch Chrome after the Decryption Software has updated
- Go to Netflix to see if the error has been resolved
Solution 6: Deactivate Proxy Settings
The last thing you can do to fix this error is to try disabling your proxy settings. Follow the steps below to do so:
- Press the “Windows key + R” and open the “Run” dialog box
- Type this: “inetcpl.cpl“ and then hit the Enter key
- Now access the Connections tab and open LAN settings
- Place a check on the “Automatically Detect Settings” only
- Click on the “OK” option
- Now restart the computer and launch Netflix one more time
That’s about all you can do to fix this error yourself, if the issue still persists then getting in touch with the Netflix Customer Support Service is the way to go.