Netflix Error Code NW-2-5: What It Is And How To Fix It?

Among the common Netflix error codes, the Netflix Error code NW-2-5 occurs when you have a network connectivity issue between your device and the Netflix server. In layman terms NW-2-5 can be solved by checking your internet connectivity.

If you’ve faced the NW-2-5, you’ll have seen this message:

Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5″

This error is commonly found in Roku, PS 4, XBOX and smart televisions, or any other wireless devices or streaming devices that support the Netflix app.


How to fix Netflix Error Code NW-2-5

If you’ve encountered the Netflix error code NW-2-5, follow the step-by-step guide below to configure network settings on your device and fix error code NW-2-5 in 2 minutes.

  1. Try Again – sometimes pressing the try again button is all that’s required
  2. Restart device – make sure the device is shut down for 1 minute at least
  3. Check internet connection on device – use the test network option found in most devices to see if the internet is running fine
  4. Verify network specifications about streaming – this mostly happens when you’re trying to access Netflix or other streaming services from a public wi-fi.
  5. Restart your internet router – turn off your router for at least 1 minute
  6. Try using an ethernet cable – sometimes it’s your wi-fi signal that’s weak. Use a cable in this scenario for a more reliable, wired ethernet connection to re-establish connection with Netflix servers.
  7. Contact Customer Support – if you’re still facing a problem after doing all those steps, you might have to contact your internet service provider.
  8. Check device DNS setting – only applicable if all the other steps failed – with the devices that allow changing DNS settings (PS4 and XBOX).

How to fix Netflix Error NW-2-5 on Smart TVs

If you’ve encountered the NW-2-5 on your Smart TV, it means you’ll have to make sure you connect Smart TV to the Netflix app and your internet. Follow the 5 steps below to access your TVs system settings and solve the error code NW 2-5.

  1. Check if Netflix streaming is allowed on your network: Sometimes public networks disable streaming apps to function. In this case, you may solve the issue after talking to the network administrator, or you’ll just have to switch to your cellular data network.
  2. Test your internet connection: Use the Network test feature in your Smart TV to see if the internet is working.
  3. Restart your Smart TV: Turn off your Smart TV for 1 minute before turning it back on
  4. Use an ethernet cable if your wi-fi signal is weak: Sometimes if you have weak wireless signals, switching to a cable might just solve your issue.
  5. Strengthen your wi-fi signal: If your cable worked fine, it means there is a problem with your wireless signal. You can strengthen your signal simply by placing your router at a different more central point in your home.

How to fix Netflix Error NW-2-5 on PS4

First, you’ll need to follow the 2-minute guide at the start of this blog post.

If that fails on your PS4, which can sometimes happen because of faulty DNS settings. Fixing your DNS settings allows you to fix your IP address setting and start streaming again. You can easily access IP address setting from the Settings menu.

Follow the steps below to fix your DNS settings in order to fix Netflix error code NW 2-5:

  1. Go to Settings
  2. Select Network
  3. Select Custom in your Internet Connection Settings
  4. Choose Wi-Fi if you’re connected to a Wi-Fi or LAN if you’re using a cable
  5. Set IP Address Settings to Automatic
  6. Set DHCP Host Name to Do Not Specify
  7. Set DNS settings to Automatic
  8. Set MTU settings to Automatic
  9. Set Proxy Server to Do Not Use
  10. Test Connection

If your network connection works fine now, this means you’ll not face the NW-2-5 again.

How to Fix Netflix Error NW-2-5 on Roku

For fixing the error code NW-2-5 on your Roku Streaming Stick, follow the troubleshooting steps below in order to re-enable internet connectivity on your device.

Check your network’s policy on streaming

You’ll need to see if the network you’re connected to supports streaming services. This is most common when you’re connected to a public Wi-Fi network. The only solution in this event is to ask the network administrator for help. Or switch to mobile data.

Re-activate the Netflix App

You’ll have to deactivate the Netflix app and then activate it again. Follow the steps below to do this:

  1. Select Netflix app on Roku home screen
  2. Choose Remove Channel by pressing the Star Key on your Roku remote control
  3. Go to home screen and choose Netflix from Streaming Channels
  4. Select Add Channel followed by Go to Channel
  5. Choose Netflix and Sign in to Netflix

Test your Internet Connection

To check if your Roku is connected to the internet, follow the steps below:

  1. From the Roku home screen select Network Settings
  2. Go to Network
  3. Go to Connection status
  4. Choose the network with a green checkmark

The network with a green tick is the one whose internet connection is synced with your Roku.

Restarting your Home Network

Follow the steps below for restarting your Home Network. Restarting your Roku refreshes the app data on your device. And restarting your router refreshes your DNS connection with the worldwide web. Both resets will probably help your Roku.

  1. Switch off your Roku and unplug it.
  2. Unplug your router
  3. Wait for 1 minute
  4. Plug both your Roku and your Router back

Connect your Roku with your Modem using ethernet cable

Another thing that needs to be tried is to bypass your router and actually connect your Roku with your cable. This would help you identify if your problem is with your router or your device.

You’ll just have to get a cable and connect it with your Roku device. If your streaming works fine with a cable and an ethernet connection, this means you’ll need to change your router.

If you’re still not able to stream, that would mean there’s a problem with your network settings and you’ll have to contact your internet service provider.

How to Troubleshoot Netflix Error Code NW-2-5

Here are some things you need to check for troubleshooting Netflix error code NW-2-5.

Is Streaming allowed on your Network?

The first thing to check when troubleshooting is to run a network connection test. Sometimes the network you’re connected to doesn’t allow streaming and other times your network settings need to be optimized. Usually this is done to use the available bandwidth efficiently. This is most common if you’re connected to a public network or a shared internet connection such as a university, hotel, or coffee shop.

In this case, you’ll have to either ask the network administrator if streaming is allowed or the internet provider service. And if it’s not, then you’ll just have to switch to a mobile connection.

This doesn’t apply if you’re using your own connection or are at home when you got error code NW-2-5.

Check if You have a Proxy Server Enabled

If you have a VPN or proxy server on, your streaming will be hampered. A simple way to check if you’re having problems because of your VPN service is to look for the Netflix code M7111-5059. If you do have a VPN that’s causing the problem, you’ll have to fix the Netflix error code M7111-5059.

Related: Netflix Proxy Error: What it is and How to Fix it?

Check if Your Device is Connected to the Internet

Error code NW-2-5 is basically a network connection issue. So, its logical to check the internet connection on your device. The exact steps to follow for this vary because of the different devices and the options they provide for troubleshooting.

For your PS4 or XBOX, you’ll have to run the internet connection tests found in the device’s settings menu. In case the test fails it’s best to check connectivity between your device and your router. It’s always a good idea to try switching to cable internet, or if you have the option, satellite internet, for better speed and connectivity.

Restart Your Device and Home Network

To turn restart your streaming device, you’ll have to shut it down. And unplug it for a 1 minute. This will refresh your device data.

It’s important to keep your device unplugged because some devices go on sleep mode when turned off.

Your router can be restarted using the same procedure. Unplug it after turning it off and then turn it back on after 30 secs, though it’s better to keep them wait a whole minute before plugging it back in.

Test if your device is now connected to the internet.

Improve Your Internet Connection

Another solution to getting rid of the error code NW-2-5 is to improve your internet connectivity inside your house. You can significantly increase your bandwidth by reducing congestion in your internet signals. The best way to do this is to use a wired connection.

For switching to a wired connection, you’ll have to get a cable and directly plug it into your router at one end and your device at the other.

If error NW-2-5 goes away when you use the cable this means your Wi-Fi signal is weak. You may want to reposition your wireless router and bring it closer to your device.

Contact Your Service Provider

If things still don’t work out, you’ll have to contact your internet service providers because it may actually be a back-end issue, or maybe your network support streaming is messed up. Which is a potential cause of your Netflix service to not function properly.


Following these steps will definitely rid you of the annoying Netflix Error Code NW-2-5 for good and you’ll be able to stream Netflix whenever you want to!

Happy streaming!