Netflix Error Code TVQ-PB-101: What it is and How to Fix it

Based on user complaints, the Netflix Error Code tvq-pb-101 is right there at the top of the list of ‘most annoying Netflix Errors ever’!

The error code tvq-pb-101 occurs when there is a problem with the temporary data stored on your device which is preventing Netflix from streaming. The error comes with the following message:

“We’re having trouble playing this title right now. Please try again later or select a different title.”

Before we get to actual solutions for solving the Netflix Error tvq-pb-101, let’s first dive into the possible causes that can trigger this error.


How to fix Netflix Error Code TVQ-PB-101

Now that we’re done with discussing the probable causes for the Netflix error code tvq-pb-101, let’s get on with exorcising the dreaded demon from your life once and for all!

Follow the solutions below to fix the Netflix error code tvq-pb-101:


Update Your Device

If your device isn’t updated to the latest version of firmware out in the market, you’re surely going to encounter the tvq-pb-101. Usually, all devices have automatic updates enabled, but in the rare event that they aren’t, you’ll have to manually check for updates.

 Updating your PS4

1. Go to the Downloaded Apps Menu on your PS4

2. Find Netflix

3. Press the Options button found on your PS4 controller

4. Choose Check for Updates

5. Proceed with any available updates and install them

Updating your Xbox One

1. Go to the Settings Menu on your Xbox Home

2. Choose All Settings

3. Scroll down to the System Menu

4. Select Look For Updates

5. Download and install any available updates

Updating the Netflix App on your PC

1. Find Microsoft Store on your Windows

2. Look for Netflix App

3. Open the Netflix App

4. Look for updates

5. Download and install any available updates

If after updating your device, you’re still experiencing the error, move on to the next solution.


Sign-out / Sign-in to your Netflix Account

As basic as this sounds, a fresh sign-in is amongst the most underrated solutions for dealing with Netflix errors. Signing out and signing back in refreshes the Netflix stored data to its previous state and helps remove any temporary data that might be corrupted.

A fresh sign-in is a must-try if you’re experiencing the Netflix error code tvq-pb-101.


Reboot your Device

Rebooting your device by completely disconnecting it from the power supply and then restarting it deletes all temporary data stored. This means if any temporary which is corrupted in your device will be completely erased.

Follow the steps to power cycle your device:

1. Turn off your device using the Power button

2. Disconnect your device from the power source

3. Keep your device disconnected from the power source for at least 1 minute

4. Reconnect your device’s power supply

5. Turn your device back on and check if Netflix is working properly


Re-install Netflix Application

 There may be chances of your Netflix app data being corrupted. The simplest way to fix it is to reinstall Netflix app on your device.

To do this, follow the steps below:

1. Go to the Apps menu on your device

2. Search for Netflix

3. Open the options for your Netflix app

4. Uninstall the Netflix app

5. Go to Google PlayStore for android or iStore for apple devices

6. Install the Netflix app

7. Check if Netflix is working fine now


Restart your Router

Restarting your router refreshes your home network and removes all data that might be causing communication problems with Netflix servers.

To restart your router properly, follow the steps below:

1. Use the power button on your device to turn it OFF

2. Disconnect all cables and keep the device switched off for at least a minute

3. Turn your device back on

4. Check if Netflix is working fine now

If Netflix is still showing error tvq-pb-101, proceed to the next solution.


Clearing Cache Memory

Cache memory is the temporary storage in your device. This one seems to be the most potent cause for error code tvq-pb-101. To clear cache memory on your device, follow the steps below.

Android Smart TV

To clear the cache on your Android OS Smart TV, follow the steps below:

1. Press the Home button on your remote control

2. Go to Settings

3. In the Settings menu go to Apps

4. In the Apps menu, go to Netflix

5. Open Netflix

6. Go to the Clear Cache option in your Netflix

Amazon Fire TV/Stick

1. From your Amazon Fire TV push the Home button

2. Scroll right to go to the Settings menu

3. In the Settings menu go to the Applications menu

4. From the Applications menu go to Manage Installed Applications

5. In the Manage Installed Applications menu, find the Netflix app

6. Go to Clear Data from the Netflix app

7. Choose Clear Cache inside the Clear Data menu

8. After clearing cache, restart your Amazon Fire TV

9. Check if Netflix is working now

If Netflix isn’t working yet, move on to the next solution.


Check Netflix Server Status

If you’ve reached solution 7, it means none of the most common solutions for Netflix error code tvq-pb-101 has worked. It might be because the problem isn’t at your end but at Netflix’s end. Their servers might be down. To check if that’s the case, visit and see if they’ve prompted server maintenance.

In case the Netflix servers are down, you can’t do anything about it but wait for them to reinstate their connection. Tough luck! ☹


Check DNS Range

DNS ranges help identify your network on the internet. If you’re using a DNS range that isn’t approved by Google, chances are you can encounter the Netflix error tvq-pb-101. This happens because your DNS range doesn’t allow your device to connect to the internet.

This is applicable to PS4 users mainly because other devices function on Google approved DNS ranges.

Follow the steps below to fix the DNS on PS4:

1. Go to Settings

2. Go to Network

3. Go to Set Up Internet Connection

4. Choose Wi-Fi or Use a LAN cable (depending on how you’re connected to the Internet on your device)

5. Choose Automatic for IP Address Settings

6. Choose Do Not Specify for DHCP Host Name

7. Choose Automatic for DNS and MTU Settings

8. Choose Do Not Use for Proxy Server option

9. Go to Test Internet Connection to see if the error is resolved and your internet is working fine


Update your Device Firmware

Finally, your device Firmware might be outdated that’s causing connectivity issues between your device and Netflix servers.

It’s definitely a good idea to update your device to the latest firmware available.


What Causes Netflix Error Code TVQ-PB-101?

Trying a plethora of various ways to troubleshoot and deal with the tvq-pb-101, we stumbled upon a few main causes for the error. The most common and relevant ones are mentioned.

Old Version of Netflix: The most common reason for the tvq-pb-101 is that you’re using a version of Netflix that is outdated. In this case, you’ll simply have to update the Netflix app on your device.

Unstable Network: Sometimes, the problem is as basic as a faulty or unstable internet connection. This can prevent streaming due to bandwidth constraints. This results in a communication problem between your device and the Netflix servers – leading to outdated data being sent to the Netflix servers. The simplest solution to this is to check with your Internet Service Provider (ISP) about any possible issues with the connection.

Netflix Servers: There may be times when the problem isn’t at your end but at Netflix’s. Their servers may be down due to maintenance or updating processes. If this is the case, you can visit Netflix Help Center and see the status of their servers. In the rare event that they are down, you’ll just have to wait for them to be reinstated again.

Corrupted Startup Configurations: Some devices store cache data for a quicker startup time. This is usually done by devices for frequently used apps. If you’ve been using Netflix very often, chances are there are stored launch configurations for Netflix app on your device. The problem here arises when that data is corrupted. This results in communication errors between your device and the Netflix servers and leads to the error tvq-pb-101. A simple restart of your device and the Netflix app can solve this problem.

Corrupted Cache Memory: This is surely the most potent cause of the error code tvq-pb-101. Devices store some cache data for quickly accessing certain functionality, usually related to frequently used apps. A simple solution for this is to just clear your cache memory and then check if Netflix is working.

Older Versions of Firmware: At times, the problem isn’t with your apps but rather with your device. Your operating system or your firmware might be outdated. In this case, you just have to update your device’s operating system and voila. You just got rid of the tvq-pb-101 error.


Following the solutions above will definitely help you get rid of the Netflix Error Code tvq-pb-101.

Happy Streaming!

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