Amongst the most notorious Netflix errors experienced by users during streaming on Netflix, one of the most notorious ones is the Netflix Error Code tvq-st-131. It’s a connectivity error that prevents you from connecting to the Netflix servers.
The error usually appears with the following message:
“Couldn’t connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit help.netflix.com.”
How to Fix Netflix Error Code TVQ-ST-131
If you’ve encountered the tvq-st-131 Netflix error, you’ll have to go through the motions and address each of the mentioned reasons. Successfully applying the solutions for each of the issues mentioned above will definitely rid you of the error and you can get back to streaming the best movies on Netflix!
Checking the Status of Netflix Server
The first thing to check is whether the Netflix servers are actually working. Because in that case, nothing you do will help with the error. So, simply visit the Netflix Help Center and check if the servers are down.
In case the server status is down, you can always use the Live Chat button at the bottom to ask a support agent about the problem and how long it will persist in real time.
If the server isn’t down, you can just move on to the next solution and keep following this guide.
Sign out/Sign in to your Netflix Account
Sometimes, the errors are just very simple glitches that can be sorted in less than two minutes. This solution is to test if we’re fretting over something really small.
Your Netflix account sign-in details can sometimes be out of sync with the data stored in the Netflix servers. This means you’re not actually signed in when you think you are. This issue is usually experienced by mobile users or on Smart TVs.
The solution to this one is simple, just sign out of your Netflix account and sign back in.
If this doesn’t work, keep going.
Restart your Home Router
Having made sure that the Netflix servers are properly working and that there is no issue with your account, you’ll have to check if your router is working properly. If your work is acting up, you’ll have an inconsistent network and Netflix doesn’t like to connect to inconsistent networks at all.
The problem generally occurs when you’re being assigned a Dynamic IP address by your internet service provider (ISP). Netflix has banned some IP addresses for security reasons and for copyrights protection.
If you’re assigned a Dynamic IP that’s particularly disliked by Netflix you will be penalized and Netflix will deny connection to your device. This means you’ll just have to change your IP.
There are two ways to change your Dynamic IP:
#1 Restarting your router:
Restarting the router refreshes the connection data and assigns a fresh Dynamic IP for your device.
Follow the steps below to restart your router:
Simply turn off your router using the power button found at the back of your router.
Then unplug the power supply from your router. This ensures all the temporary data stored in your router is deleted.
Keep your router turned off for at least a minute.
#2 Reset your router:
If the simple restart method didn’t work and you’re still facing the same issue, you’ll have to reset your router.
This happens when the root of the problem isn’t with your Internet Service Provider (ISP) but rather with your router. And to fix that, you’ll have to reset your router to its factory settings.
This will reset all your previous configurations on your router including the Dynamic IP and you’ll be able to stream Netflix without the tvq-st-131 error.
The procedure is fairly simple, you’ll simply have to find the reset button at the back of your router. It’s usually right beside the restart button. The button can only be pressed using a pin or a toothpick.
After resetting your router, try streaming Netflix again, if the problem persists, move on to the next solution.
Change your DNS Range
If you were trying to stream Netflix on your PS4, Xbox One or your PC when you encountered the Netflix error tvq-st-131, there’s a high chance the problem lies with your DNS (Domain Name Address) range.
We’ve successfully fixed the tvq-st-131 by changing the DNS range to a more reliable one. Don’t be alarmed by obvious questions such as ‘what is a reliable DNS?’, or even ‘what is a DNS?’
We’ve found the approved and reliable DNS ranges provided by Google. And don’t worry about what a DNS range is (unless you’re a technology buff who just can’t resist inquiring about these tech terms). For the laymen reading this, just follow the guides provided below for your device of choice.
Changing the DNS Range on Xbox One
1. Press the Xbox button on the controller to go to the guide menu
2. Once the menu opens up, go to Settings shown with a cog-wheel icon
3. From the settings go to the Network tab
4. Once the Network tab opens up, go to Network Settings
5. From Network settings go to Advanced Settings
6. Go to DNS Settings from the Advanced Settings menu
7. Go to Manual settings and change values for Primary and Secondary DNS
8. Set Primary IPv4 DNS to 126.96.36.199
9. Set Secondary IPv4 DNS to 188.8.131.52
Changing the DNS Range on your PS4
1. Go to the Settings menu from your PS4 Home Screen
2. From the Settings menu, go to Network Settings
3. Go to Set Up Internet Connection
4. Choose Custom from the Set Up Internet Connection menu
5. After the Custom setting choose Automatically so your PS4 configures the IP address itself
6. For the DHCP Host Name choose Do Not Specify
7. The next prompt you get will be DNS Settings
8. Choose Manual to set your Primary and Secondary DNS
9. Set Primary DNS to 184.108.40.206
10. Set Secondary DNS 220.127.116.11
11. Save your changes and restart your console to see if the issue is fixed
Changing the DNS Range on PC
1. Press Windows+R to open a Run dialog box
2. Type ncpa.cpl and click OK to open Network Connections
3. From the Network Connections menu Right-click on your connection (Wi-Fi or Ethernet)
4. Allow Admin access if prompted
5. You will see a Wi-Fi properties dialog box with a list of items in your network connection
6. Scroll down and click on Internet Protocol Version 4 (TCP/IPv4)
7. Inside the IPv4 go to General
8. Enable the Use the following DNS server address
9. Here put in the values of Primary and Secondary DNS
10. For Primary DNS use 18.104.22.168
11. For Secondary DNS use 22.214.171.124
12. Save changes and restart your computer
13. Your Netflix should be streaming correctly after this
Check if your Network Supports Streaming
If you’ve followed all the solutions provided above and nothing seems to fix the Netflix Error Code tvq-st-131, this means that streaming is disabled by the Network you’re connected on. Ask the network administrator for streaming rights and if that’s not their policy then you’ll just have to switch to another network.
What Causes Netflix Error Code TVQ-ST-131?
You can come across the tvq-st-131 due to a variety of reasons. The most common ones are mentioned below:
Netflix servers are down
Sometimes the Netflix servers are down. This happens rarely and usually when the folks at Netflix are updating their servers. If it’s the servers that are down, there’s absolutely nothing you can do about it. The best bet is to wait for the server status to be restored to normal. To make sure if the Netflix servers are down, visit the Netflix Help Center.
Account not properly signed in
There may be some problem with your account. Your app may be showing that it’s signed in, but the account isn’t properly synced with the Netflix servers. This can cause a disruption in the connection between your device and the Netflix servers. To be sure this isn’t the problem, you’ll just have to sign out and sign in to your account.
Restarting your router
The problem may actually not be with the Netflix servers and app, but rather with your own network. To make sure the problem isn’t at your end, it’s a good, staple idea to simply restart your router and try using Netflix again.
DNS is much like a phonebook for the internet. It converts the domain names to IP addresses that are recognized by the search engines to return a specific result against our query. Sometimes the DNS range is incorrect and that prevents our connection with netflix.com. The easiest way to deal with this problem is to switch to a more reliable DNS range provided by Google.
Streaming is Disallowed on your Network
Another thing that must be kept in mind if you come across the error code tvq-st-131 is to check if your network allows streaming. Usually, public networks don’t allow streaming in order to conserve their bandwidth. If this is the case, you’ll have to ask the network administrator for either right to streaming or switching to another network.
The Netflix Error Code tvq-st-131 is a particularly common error code. And it’s nothing to worry about. We’ve tried and tested the solutions provided above and they should definitely fix the error TVQ-ST-131 for you.
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