Netflix Error Code UI-800-3: What It Is And How To Fix It?


From a long list of Netflix errors, the Netflix Error Code UI-800-3 usually happens because of a hardware issue with your device. The error message looks like

Netflix has encountered an error. Retrying in X seconds. Code: UI-800-3”

To get rid of this error, you’ll have to restart your device, clear the cache memory and reinstall Netflix on your device. In this article, we will cover what to do if you get Error UI-800-3 on Amazon Fire TV devices, Smart TVs, PS4, and any other streaming devices.

Read on to fix the error in 5 minutes at your home – instead of fishing on the Netflix website for a solution!

What Causes Netflix Error Code UI-800-3?

Follow the manual below to fix Netflix code UI-800-3 on your own in 5 minutes!

To begin with, fixing the error, you’ll first have to try the basic restarting your streaming device formula before you do anything else and while at it, also check if your internet connection is working fine. Usually, the Netflix error code NW-2-5 occurs when you have a connectivity problem.

If that fails to fix UI-800-3, follow the solutions below.

How to Fix Netflix Error Code UI-800-3 on Amazon Firestick?

If you face the error with the Netflix code UI-800-3 on your Amazon Fire TV or Firestick streaming device, follow the steps below to fix it.

Restart your device

This will help if the problem lies with your device. This can also be a great way to begin the diagnosis on your device.

  • Push the Home button on your Firestick remote
  • Choose Settings
  • Go to Devices
  • Go to My Fire TV
  • Choose Restart
  • Wait for restarting
  • Check if Netflix is working now

Restart Netflix

Another simple step is to simply sign out of your Netflix account on your Firestick and then sign back in. This will help clear the cache and refresh the configuration on your app. Minor causes in syncing between the Netflix app and Firestick are fixed simply by restarting.


Clear Netflix App data and cache

Over time, a lot of Netflix cache memory data can be collected in your streaming device. This data stored can get corrupted over time or there may be updates to the app and your cached data is outdated. To clear this, the solution is simple, you’ll have to delete local data and your cache memory. It’s temporary memory anyway, so no harm there.

Follow the steps below to clear or refresh your cached data stored in your device’s temporary memory:

  • Go to Home
  • Go to Settings
  • Choose Applications
  • Go to Manage Installed Applications
  • Go to Netflix Account Page
  • Select Netflix Settings
  • Scroll down and choose Clear data
  • Then choose Clear cache
  • Restart your device after you delete your app data
  • Check if Netflix is working now

How to Fix Netflix Error Code UI-800-3 on your Smart TV?

Follow the steps below to Fix Netflix error UI-800-3:

Restart your Smart TV

First off, you’ll have to restart your smart TV. As we’ve mentioned before, sometimes it’s the small things that actually fix our issues. Turn off your device, keep it unplugged for at least 1 minute.

Follow the steps below to restart your Smart TV

  • Switch off your Smart TV
  • Switch off your internet modem
  • Turn back your router on
  • Turn on your TV
  • Check if Netflix is working now

Reset the Netflix app on your Smart TV

For this, you’ll have to uninstall the built in Netflix app from your Smart TV and then reinstall it and sign back in.

If you come across the error UI-800-3, you’ll have to get to the apps screen on your Smart TV and remove Netflix app.

Follow the steps below to do this successfully:

  • When you get the Netflix error UI-800-3 go to the More Info tab
  • Select Settings Tab
  • Go to the Deactivation screen
  • Press Reset/Deactivate/Sign out
  • Now select sign in
  • Check if Netflix is functioning

Restore Default Settings on your Smart TV

Sometimes, there is a problem with your TV’s connection settings. Your connection settings in the custom mode sometimes don’t sync well with the Netflix app and you’ll have to restore the default settings for preventing any unlikely effect on Netflix.

If you’re using a VPN, you’ll have to try switching to a more reliable VPN for Netflix proxy error.

Note: If you’re using a VPN, the error code you’ll have to fix is Netflix error code M7111-5059.

How to Fix Netflix Error Code UI-800-3 on Your Samsung TV?

There is a Smart Hub component in all Samsung TVs. Configuring the hub will reset its settings and provide solid synchronicity with your Netflix app.

Follow the steps below to fix Ui-800-3 on your Samsung TV:

  • Go to Home using the button on your Samsung Remote
  • Go to Settings
  • Click Support
  • Choose Self-diagnosis and wait for a diagnosis to complete
  • Shut down Smart Hub
  • Check if Netflix is working


Performing the above-mentioned solutions will surely get rid of Netflix error code UI-800-3 on your device for good. Unless there is a problem with your internet connection, in that case, you’ll have to contact your internet service provider for help.

Happy streaming!