Being the most popular streaming platform out there doesn’t mean it’s perfect. Yeap, Netflix comes with its own set of common Netflix errors experienced by users.
Amongst these errors, a very commonly experienced error is the Netflix incognito mode error. As the name suggests, you can only come across this one while browsing in incognito mode. The Netflix error code M7399 is the assigned code to this error.
Along with the error code, the message appears:
“Whoops, something went wrong. Incognito Mode Error. Your browser appears to be in Incognito Mode. Please turn off Incognito mode and try again.”
This blog discusses why the error appears and possible solutions to fix the Netflix incognito mode error.
What Causes the Netflix Incognito Mode Error?
Insufficient Storage Space: For smooth streaming and buffering, Netflix requires approximately 100MB of data space free in your hard disk. This space is used for storing temporary video data for the Netflix stream to run smoothly. If your disk space is less than 100MB, you’ll simply have to empty some space to get rid of the incognito error.
Corrupted Cache Memory: Every website you visit on the internet stores some temporary data on your browser in the form of cookies or cache memory. This stored information can sometimes get corrupted which can lead to errors while streaming Netflix. You’ll have to empty your cache and delete browser cookies to try and fix this error.
Why Does Netflix Prevent Streaming in Incognito Mode?
Netflix content libraries differ in different locations. This is because of copyright restrictions on content available for streaming on Netflix. So, Netflix has to know your location in order to provide you with the relevant content library approved for your location.
In the Incognito mode, cookies and cache memory are not stored, and that prevents Netflix from identifying your location and hence the Incognito mode error occurs.
How to Fix Incognito Mode Error Netflix on Windows?
Follow along the solutions below to Fix Incognito mode error on Windows
Restart your Internet Browser
If you’re here, chances are you’ve already tried this, but still a plausible solution so worth the mention. This one is pretty straight-forward, but definitely, the first thing to try. Simply close all browsers open in your PC and restart. This can refresh the cache data and might just be enough to get rid of the error. If this doesn’t work, move on to the next solutions below.
Restart Your Device
Again, another thing you’ve probably already tried, reboot the device you’re using to stream Netflix. This hard reboot refreshes the stored data in the device and in the software you’re running.
Follow along to the solutions below if the simple reboot trick didn’t work.
Check Storage Space
The storage space required for Netflix to work properly is 100MB. In order to check and remove storage space in Windows PC, you’ll have to remove some stored data to free the space required for streaming.
Follow the steps below to check available storage space:
- Click on the “Windows” button
- Open “Start”
- Go to “Settings”
- Click on the “Systems” button
- Go to “Storage”
- If you have less than 100MB of free space delete some data to free the required space
- Check if Netflix is working now
If this solution didn’t work, move on to the next one.
Clear Browsing Data from Chrome
If the browser data is corrupted (cache and cookies) and didn’t get fixed by restarting Chrome, you’ll have to clear it manually.
Follow the steps below to clear browser data:
- Go to the Google Chrome menu by clicking the menu icon on the top right
- Go to “Settings”
- Go to “Advanced” Settings
- From the “Advanced” menu go to “Privacy Options”
- In the “Privacy Options”, click “Clear Browsing Data”
- Go to “Advanced” options from “Clear Browsing Data”
- Choose the “All Time” option from the drop-down menu
- Choose “Media Licenses”
- Choose “Clear Data”
- Check if Netflix is working now
How to Fix Incognito Mode Error on Mac?
Follow along the solutions below to Fix the Incognito mode error on Apple iOS or Mac
Check for available space
In order to fix the incognito mode error on Mac, you’ll first have to check if you have enough space in your hard disk.
Follow the steps below to check if there is enough space on your Mac:
- Click the “Apple” button on the top left of your screen
- Go to “About this Mac”
- Go to “Storage”
- See if the space available is more than 100MB
- Clear extra space if there is not enough
Upgrade Browser
You may get the incognito error if you’re using an outdated version of the browser. Updating the browser refreshes your apps and the browser protocols. So, it’s definitely a good idea to try and update your browser if there are any updates available before you get to furthermore complex solutions to fixing the error.
Restart your Device and Browser
This, again, is very simple. Simply shut down your device for 2 mins then restart it. This will refresh all temporary data and, as mentioned before, is always a must-try when experiencing Netflix errors.
Clear Browser Data
Follow the steps below to clear browser data for Chrome:
- Go to the Google Chrome menu by clicking the menu icon on top right
- Go to “Settings”
- Go to “Advanced” Settings
- From the “Advanced” menu go to “Privacy Options”
- In the “Privacy Options”, click “Clear Browsing Data”
- Go to “Advanced” options from “Clear Browsing Data”
- Choose the “All Time” option from the drop-down menu
- Choose “Media Licenses”
- Choose “Clear Data”
- Check if Netflix is working now
Conclusion
After following the solutions provided above, we’re sure you’d have gotten rid of the Incognito mode error on Netflix.
Happy Streaming!
Related: Netflix Proxy Error: What it is and How to Fix it?
Related: Netflix Error Code NW-2-5: What it is and How to Fix it?
Related: Netflix Error Code M7111-5059: What it is and How to Fix it?
